When the human is the UI
The human is the UI is a useful mental model is this: the vendor’s humans are the user interface.
Read next
The FinOps market just blinked. And then consolidated.
Every coder is a fashionista
The monster under the bed was always in the contract
Many cloud strategies were built on assumptions that were never written down. Prices would not rise. Services would not disappear. Performance would hold. None of that was guaranteed. When assumptions live outside the contract, they stop being comfort and start being risk.