Today’s #learninginpublic article is about a core concept of my leadership and negotiation style.
“It is all about Humans”
- Every important decision is, in the end, made by a person
- Ignoring the human part will limit the extent of an impact
- Humans are emotional (i.e. non-rational) first and foremost.
- We make the decision emotionally, and then we rationalise to explain why we made the decision.
- Take time to discover the person. For example, in meetings, make an introduction at least.
- Focus on what you don’t know, on what is different
- People need
- affirmation
- approval
- support
- appreciation - clients don’t always want advice; sometimes, they need a sympathetic ear.