Posted: | Categories: learning in public
Put a smile on your face. The subconscious of the listener will notice. Evolution has tuned our capability to understand other people emotions (to fight or flight) that it can detect a smile simply by the tone of voice. Read more...
Posted: | Categories: learning in public
I have a terrible memory, and at school that was kind of a problem as most of the world, education is about memorising things. Until a training I did (from Jim Kwik) taught me to learn how to learn. Most technics involve connecting what remembering with places and emotions. So let’s take a place we all know very well: our body. For example, to memorise a grocery list made of Read more...
Posted: | Categories: learning in public
When all you know is theory, reality seems like a problem to solve - Frank Contrepois Read more...
Posted: | Categories: learning in public
Until recently, I was saying that I do not want managers; I want leaders. That’s bullshit! Managers and leaders are both needed, and this quote summarises it so well Manager do the thing right; leaders do the right thing - Warren G. Bennis The real risk is leaders without any management experience, people that after business school, plus an MBA and five seminars on leadership are given leadership positions without having ever had to be a manager in the tranches of delivery. Read more...
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People say that I’m an optimist. I’m afraid I have to disagree! That form of optimism is a life teaching that getting depressed rarely helps get through the difficulty. So as often as possible, I flip the coin and create a positive narrative. Almost every dark coin has a shiny one just one flip away. When I exhausted all the positive angles, then I become very pessimistic. Flip the coin, it is shiny on the other side - Frank Contrepois Read more...
Posted: | Categories: learning in public
Before starting something, ask yourself: “Am I crossing someone else todo list?” in other words, am I choosing someone else goals over mine? It has helped me create time for what is important (i.e. on my todo list) à bientôt Read more...
Posted: | Categories: learning in public
In a conversation, when I actively listen (e.g. with a customer, or my kids), I used to struggle when to intervene to share my views and ideas. Now I know, and it works like a charm, even with kids. Do not interrupt, the person in front of you will tell you when they want you to talk. That’s it, be patient, simple and powerful Read more...
Posted: | Categories: learning in public
Another trick from The Trusted Advisor In a fast conversation where there is little time say first the urgent, then the important In a long conversation, start with the important then at the end the urgent enjoy, comment, and please subscribe Read more...
Posted: | Categories: learning in public
When mutual understanding is important, make sure you reflect back your understanding to the other party to make sure you got it right. This helps clarify things during a conversation and make sure you are both on the same page. It works also with kids, but in reverse. To make sure your kid understood what you said, ask him/her to reflect it back to you. It works very well. Read more...
Posted: | Categories: learning in public
When facilitating a meeting (or being the organiser) After sharing the agenda in advance using the POMO method, when the time of the meeting arrives, the first sentence you should say is: “I thought it would be useful if we talked about BLA and BLA, and then just a bit of on BLA; how do you feel about that approach?” - paraphrased from The Trusted Advisor Read more...